Privacy Policy

Last updated: [DATE]

1. Who we are

This website is run by SS Network ([REGISTERED BUSINESS NAME AND TYPE], trade licence no. [NUMBER]), an education consultancy based at [FULL ADDRESS], Bangladesh (“SS Network”, “we”, “us”, “our”).

If you have any questions about this policy or your personal data, contact us at [PRIVACY / ENQUIRY EMAIL] or [PHONE].

2. What this policy covers

This policy explains what personal data we collect when you visit our website, contact us, or use our study-abroad services; why we collect it; who we share it with; and your rights.

3. What personal data we collect

Information you give us, for example when you fill in a form, call, email or message us on WhatsApp:

• Name, phone/WhatsApp number, email address, city and date of birth
• Academic details: qualifications, results, transcripts, certificates, English test scores, study gaps
• Study preferences: destination, course, level and intake
• Documents you give us so we can apply for you: passport, CV, personal statement, reference letters, photographs
• Financial and sponsor information for scholarship and visa applications: bank statements, sponsor details and income documents
• Any other information you choose to share, such as health or family information relevant to an application

Some of this information (for example passport numbers, national ID numbers and financial information) is sensitive. We collect it only when it is needed for your application, and with your specific consent.

Information collected automatically when you use our website: basic technical data such as IP address, browser type, device and pages visited. See Section 9 (Cookies).

Information from others: universities, scholarship providers and immigration authorities may share updates about your application with us.

4. Why we use your data

We use your personal data to:

1. Respond to your enquiry and arrange your free consultation
2. Give you advice on countries, universities, courses and scholarships
3. Prepare and submit applications to universities, colleges and scholarship providers on your behalf
4. Help you prepare visa and financial documents
5. Provide pre-departure and arrival support
6. Send you service updates about your application (by phone, email, SMS or WhatsApp)
7. Send you news and offers about studying abroad, only if you opted in (you can opt out at any time)
8. Keep records required by law and protect our legal rights
9. Improve our website and services

5. Our legal basis

We process your data because:

• You consent (for example when you submit a form or ask us to apply for you). You can withdraw your consent at any time.
• It is necessary to provide the service you asked for.
• We have a legal obligation (for example keeping certain records).
• It is in our legitimate interests to run and improve our business, provided this does not override your rights.

6. Who we share your data with

We only share what is necessary:

• Universities, colleges and pathway providers you choose to apply to
• Scholarship and funding providers
• Application platforms and partner recruitment networks used to submit applications [NAME ANY, e.g. aggregators]
• Visa application centres and immigration authorities, only when you ask us to help with your visa
• Service providers who help us run our business, e.g. email, website hosting, form tools, cloud storage and WhatsApp (Meta)
• Authorities, when the law requires it

We do not sell your personal data.

7. International transfers

Because our service is helping you study abroad, your data will be sent to institutions and authorities outside Bangladesh, for example in the United Kingdom, Canada, Cyprus or Malaysia, and to service providers whose servers may be abroad. We transfer only the data needed for your application, with your consent, and in line with the rules on cross-border transfers under Bangladeshi law.

8. How long we keep your data

• Enquiries that do not become applications: up to [24] months after our last contact
• Student application files: up to [6] years after your application ends, so we can answer questions and meet legal obligations
• Marketing preferences: until you unsubscribe

After this, we securely delete or anonymise your data.

9. Cookies and analytics

Our website currently uses only the cookies needed for it to work. If we add analytics or marketing tools (for example Google Analytics or Meta Pixel), we will update this policy and our Cookie Policy and ask for your consent where required.

10. How we protect your data

We use reasonable technical and organisational measures, such as secure (HTTPS) website connections, password-protected accounts, limited staff access and secure storage of documents. No system is completely secure, so please also keep your own devices and accounts safe.

11. Your rights

Under Bangladeshi data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data in certain circumstances
• Withdraw consent at any time (this won’t affect anything we did before you withdrew it)
• Data portability: receive your data in a usable format
• Object to direct marketing

To use any of these rights, contact [PRIVACY / ENQUIRY EMAIL]. We may need to verify your identity. We aim to respond within [30] days. If you are unhappy with our response, you may complain to the relevant data protection authority in Bangladesh.

Note: if you ask us to delete data while an application is in progress, we may not be able to continue that application.

12. Children

If you are under 18, please ask a parent or guardian to contact us with you. We will involve a parent or guardian before processing a minor’s application.

13. Links to other websites

Our website may link to universities, government sites and other third parties. We are not responsible for their privacy practices.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date.

15. Contact us

SS Network · [FULL ADDRESS], Bangladesh · [EMAIL] · [PHONE]